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How 0pp Handles Your Personal Data

At 0pp, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

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0pp How 0pp Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the data we hold on you, any of these channels connects you directly to the team that manages privacy requests. We aim to acknowledge your request within 48 hours and resolve standard requests within 14 days.

Team online

Email Privacy Team

Send a written data request to our dedicated privacy address. Include your registered account email so we can verify your identity before processing any changes or deletions.

Live Chat Support

Open the chat widget from your account dashboard and select 'Privacy & Data'. An agent available around the clock will log your request and escalate it to the privacy team the same day.

In-Account Request Form

Log in, go to Account Settings, and find the Data & Privacy section. Submit a typed request there and you will receive a confirmation reference number immediately for follow-up.

DATA HANDLING PRACTICES

Explore How We Protect and Manage Your Data

Every layer of how we handle your data — from the moment you key in your PhonePe UPI ID to the moment a withdrawal clears — follows a defined internal process.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your language and deposit method. You can review and withdraw cookie consent from the settings panel in your browser or account page at any time.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-step verification is available for your account. If we detect an unusual login pattern, we flag the session and may prompt re-authentication before any withdrawal is processed.

Payment Data Handling

When you deposit via UPI or Paytm, your payment credentials pass directly to the payment processor — we store only a masked transaction reference, not your full UPI ID or Paytm account number, so your financial data stays with the processor, not on our servers.

Data Retention Schedule

Account data is retained for as long as your account is active and for the period required by applicable law after closure. Transactional records needed for financial compliance are kept for the legally required duration; marketing preference data is removed as soon as you withdraw consent.

Third-Party Disclosure

We share data with payment processors (UPI, PhonePe, Paytm networks), fraud-prevention services and, where legally required, regulatory authorities in the applicable jurisdiction. We do not share your data with advertisers or data brokers under any circumstances.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccuracies, or ask for deletion of non-mandatory records. Send any such request via the in-account form or to our privacy email; we will confirm receipt and provide a timeline within 48 hours.

Switch Through Common Privacy Questions

These questions cover the data rights and privacy mechanics that account holders ask about most often. If your question is not here, use the in-account request form or live chat to get a direct answer from our privacy team.

We collect your name, email address, date of birth and the payment method details you provide — such as your UPI-linked mobile number or Paytm registered email — solely to operate and verify your account under applicable law.

No. When you transact via UPI, Paytm or PhonePe, your credentials are handled entirely by the payment processor. We retain only a masked transaction reference so we can match the deposit or withdrawal to your account.

Log in, go to Account Settings and open the Data & Privacy section, then submit a data-access request. We will verify your identity and send a structured copy of your data to your registered email within 14 days.

Yes. You may request deletion of personal data that is not required for legal or financial compliance. Submit the request via the in-account form; mandatory transactional records are retained only for the period required by applicable law.

We use functional cookies to keep sessions active and preference cookies to remember your settings. You can withdraw or adjust consent at any time from the cookie settings panel accessible on every page of the site.

Data is shared only with payment processors (for UPI, Paytm, PhonePe transactions), fraud-prevention partners under strict contractual terms, and regulatory authorities where required by law. We do not share data with advertisers or data brokers.

Reach the privacy team via the in-account Data & Privacy form, through live chat by selecting 'Privacy & Data', or by emailing our dedicated privacy address. We aim to acknowledge all requests within 48 hours of receipt.

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